IT Operations & Troubleshooting

Operational checks for IMS access, company routing, database availability, API/bootstrap services, workstations, background integrations and new-company rollout.

Login/access triage

1. Confirm the workstation is authorized.
2. Confirm IMS.Api/bootstrap service availability.
3. Confirm the global user is active and can authenticate.
4. Confirm the user has active access to the intended company and that a valid default company exists.
5. Confirm the company and database profile are active and the target PostgreSQL service is reachable.
6. After entry, verify the user's company-local Group Policy and Store/Supplier/transfer scope.

New company rollout checklist

1. Create the company/profile in IMS Global.
2. Use Create DB and allow IMS Global to create/initialize the company database.
3. Grant the intended global users company access and set the required default.
4. Open the new company in IMS and complete company-local Stores, policies, users' scope and operational configuration.
5. Validate System Dashboard connectivity and run controlled operational tests before production use.

Integration incidents

For background/interface problems, separate source-data problems from endpoint/service problems. Use the Integration Center status/logs, IMS Autos/service logs and the related module documentation before changing database records directly.